We want you to feel confident when shopping with BRONZEA.
If you receive a damaged or incorrect item, please contact us within 14 days of delivery. Include your order number and clear photos when possible.
Returned items should be unused, in their original condition, and in original packaging where applicable.
For hygiene and safety reasons, certain jewelry items such as earrings may not be eligible for return if opened or worn, unless faulty or incorrect.
Once the return is reviewed and approved, refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
If available, we may offer a replacement for damaged or incorrect products.
To start a return request, contact info@bronzova.shop.